General FAQ

➤ What should I do if the driver doesn’t show up or I can’t reach them?

If your driver doesn’t arrive as scheduled or cannot be reached, contact our emergency support line provided in your confirmation email or SMS. Our operations team will immediately investigate and either redirect your assigned driver or arrange a replacement vehicle. You’ll never be left without assistance.

Making a Reservation

➤ Is it mandatory to make a reservation?
➤ What types of vehicles can I book for my transfer?
➤ What is a private transfer service?
➤ How do I know if my reservation is confirmed?
➤ Do you offer transfer services outside business hours?
➤ How early should I book my transfer?
➤ What are the vehicles like for transfer services?
➤ Can I bring special equipment during my transfer?
➤ Can I request a child seat for the transfer?
➤ Can I request a multi-stop transfer?

Choosing Your Destination

➤ I can’t select my address — what should I do?
➤ I can’t find my hotel in the system — what can I do?
➤ I can’t find my location — can I still request a transfer?
➤ Why can’t I enter my address in the pickup or drop-off field?

Extras

➤ Can I bring a stroller during the transfer?
➤ Can I request a child seat and for which ages is it required?
➤ Can I bring sports equipment like a bike, skis, or golf bag?
➤ Will the transfer be canceled if I don’t request a child seat?
➤ Can I travel with a wheelchair during the transfer?

Payment and Refunds

➤ What payment methods can I use for my transfer?
➤ Do I have to tip the driver?
➤ Is my credit card information safe during transfer booking?
➤ Can I receive a receipt or invoice after my transfer payment?
➤ Can I get a refund if I cancel my transfer?
➤ How long does it take to get a refund after a canceled transfer?

Modifications and Cancellations

➤ How can I cancel my reservation?
➤ How can I modify my reservation?
➤ Is there a fee for cancellations or changes?
➤ What is the latest time I can cancel my transfer?
➤ How is the refund processed for a canceled transfer?

Before Your Journey

➤ Where do I meet my driver?
➤ I didn’t receive my confirmation or voucher — what should I do?
➤ Do I need to contact you again after I receive my confirmation?

During the Transfer

➤ What happens if my flight is delayed?
➤ How will I find my driver at the airport?
➤ Can I request an extra stop during the transfer?
➤ What happens if I lose my luggage?
➤ Will my driver be there on time for the transfer?
➤ Where will the driver wait for me at my hotel or address?
➤ How long does the transfer take?
➤ Can children travel for free during the transfer?

General FAQ

➤ What safety measures are taken for COVID-19?
➤ Do I need to print a voucher for my transfer?
➤ What should I do if the driver doesn’t show up or I can’t reach them?
➤ How can I contact you?
➤ What is the difference between private and shared transfer?
➤ What should I do if I forget something in the vehicle after my transfer?
➤ What information do I need to make a reservation?