General FAQ

➤ How can I contact you?

You can reach us through our 24/7 customer support line. For urgent matters, phone support is recommended. You may also email [email protected]. Please include your booking reference for faster assistance and resolution.

Making a Reservation

➤ Is it mandatory to make a reservation?
➤ What types of vehicles can I book for my transfer?
➤ What is a private transfer service?
➤ How do I know if my reservation is confirmed?
➤ Do you offer transfer services outside business hours?
➤ How early should I book my transfer?
➤ What are the vehicles like for transfer services?
➤ Can I bring special equipment during my transfer?
➤ Can I request a child seat for the transfer?
➤ Can I request a multi-stop transfer?

Choosing Your Destination

➤ I can’t select my address — what should I do?
➤ I can’t find my hotel in the system — what can I do?
➤ I can’t find my location — can I still request a transfer?
➤ Why can’t I enter my address in the pickup or drop-off field?

Extras

➤ Can I bring a stroller during the transfer?
➤ Can I request a child seat and for which ages is it required?
➤ Can I bring sports equipment like a bike, skis, or golf bag?
➤ Will the transfer be canceled if I don’t request a child seat?
➤ Can I travel with a wheelchair during the transfer?

Payment and Refunds

➤ What payment methods can I use for my transfer?
➤ Do I have to tip the driver?
➤ Is my credit card information safe during transfer booking?
➤ Can I receive a receipt or invoice after my transfer payment?
➤ Can I get a refund if I cancel my transfer?
➤ How long does it take to get a refund after a canceled transfer?

Modifications and Cancellations

➤ How can I cancel my reservation?
➤ How can I modify my reservation?
➤ Is there a fee for cancellations or changes?
➤ What is the latest time I can cancel my transfer?
➤ How is the refund processed for a canceled transfer?

Before Your Journey

➤ Where do I meet my driver?
➤ I didn’t receive my confirmation or voucher — what should I do?
➤ Do I need to contact you again after I receive my confirmation?

During the Transfer

➤ What happens if my flight is delayed?
➤ How will I find my driver at the airport?
➤ Can I request an extra stop during the transfer?
➤ What happens if I lose my luggage?
➤ Will my driver be there on time for the transfer?
➤ Where will the driver wait for me at my hotel or address?
➤ How long does the transfer take?
➤ Can children travel for free during the transfer?

General FAQ

➤ What safety measures are taken for COVID-19?
➤ Do I need to print a voucher for my transfer?
➤ What should I do if the driver doesn’t show up or I can’t reach them?
➤ How can I contact you?
➤ What is the difference between private and shared transfer?
➤ What should I do if I forget something in the vehicle after my transfer?
➤ What information do I need to make a reservation?