Privacy Notice (Turkey – KVKK)

Privacy Notice (Turkey – KVKK) – Maxx Limousine

Data Controller: AIGEN Global L.L.C. (Brand: Maxx Limousine)
Website: https://www.maxxlimousine.com
Contact: [email protected] | +90 537 747 0 575
Registered Address (Kosovo): Ukshin Hoti Street No 51, Courtyard by Marriott Plaza, Floor 12 No 4, Prishtina 10000, Kosovo
Effective / Last Updated: 24 January 2026

This Privacy Notice is provided for individuals located in Turkey under the Turkish Personal Data Protection Law No. 6698 (“KVKK”). It explains how we process personal data when you visit our website, request a quote, make a reservation, or use our services.

For global users, please also review our Privacy Policy (GDPR).

1) What Personal Data We Process

Depending on your interaction with us, we may process the following categories of personal data:

  • Identification Data: Name, surname (and where required, passport/driver’s license details)

  • Contact Data: Phone (including WhatsApp), email, address (where necessary)

  • Booking & Service Data: Pickup/drop-off location, date/time, flight details (if applicable), passenger/baggage details, special requests

  • Payment & Financial Data: Payment status, amount, currency, transaction references, invoicing details

  • Security & Technical Data: IP address, log records, cookie data, device/browser information

  • Communications: Messages and requests submitted via forms, email, phone, or messaging applications

Note: We do not store full payment card details on our systems. Card payments are processed by authorized payment service providers.

2) Purposes of Processing

We may process personal data for the following purposes:

  • Preparing quotes, managing reservations, and delivering services

  • Customer communication, changes/cancellations/refunds, and support

  • Collecting payments, processing refunds, and handling disputes/chargebacks

  • Accounting, invoicing (e-archive/e-invoice where applicable), and legal compliance

  • Information security, fraud prevention, system performance, and audits

  • Service quality measurement and improvement (statistics/analytics)

3) Legal Grounds (KVKK Articles 5 and 6)

We process personal data based on the legal grounds set out under KVKK, such as:

  • Necessity for the establishment or performance of a contract (reservation and service delivery)

  • Compliance with legal obligations (tax/accounting and mandatory record-keeping)

  • Legitimate interests (security, fraud prevention, dispute management)

  • Explicit consent where required (e.g., marketing communications and certain cookie categories)

Special categories of personal data (e.g., health data) are processed only when strictly necessary and in accordance with applicable law.

4) With Whom We Share Data (Recipients)

Your personal data may be shared, only to the extent necessary, with:

  • Payment service providers (e.g., Paysera, Payoneer—payments/refunds and dispute handling)

  • Operational partners / drivers / third-party operators (to deliver the booked service)

  • IT and infrastructure providers (hosting, email delivery, security, analytics—on a need-to-know basis)

  • Professional advisors (accountants, legal advisors where necessary)

  • Public authorities where required by law and upon lawful requests

We do not sell personal data.

5) International Transfers (Transfer Abroad)

Our company is registered in Kosovo, and we serve international customers; therefore, personal data may be transferred abroad. International transfers are carried out in compliance with KVKK requirements and with appropriate safeguards, where required.

For global transfer details, please refer to our Privacy Policy (GDPR).

6) Data Retention

We retain personal data only for as long as necessary for the purposes described above and for the legally required retention periods. When retention is no longer necessary, data is deleted, destroyed, or anonymized in accordance with applicable requirements.

7) Cookies

We may use strictly necessary, performance/analytics, functional, and (where applicable) marketing cookies. You can manage or delete cookies via your browser settings. More detailed information is provided in our Privacy Policy (GDPR).

8) Your Rights Under KVKK

Under KVKK Article 11, you have the right to request, among other things: information on whether your personal data is processed, access to your data, correction, deletion/destruction, information on third-party recipients, objection to certain processing, and compensation where applicable.

To exercise your rights, please email us at [email protected] with the subject line: “KVKK Request”.

9) Related Website Documents

  • Privacy Policy (GDPR): Global privacy practices and detailed cookies/transfer information

  • Terms & Conditions: Service terms and general provisions

  • Service Delivery Terms: How services are provided

  • Cancellation & Refund Policy: Cancellation/refund rules and the “same payment channel” refund principle

  • Distance Sales Agreement (Turkey): Additional consumer disclosures for Turkey (where applicable)

10) Contact

For any questions or requests related to this Privacy Notice:
Email: [email protected]
Phone: +90 537 747 0 575
Address: Ukshin Hoti Street No 51, Courtyard by Marriott Plaza, Floor 12 No 4, Prishtina 10000, Kosovo