Cancellation & Refund Policy

CANCELLATION & REFUND POLICY  – Maxx Limousine

Effective date / Last updated: 24 January 2026

1) Purpose and scope

This Cancellation & Refund Policy applies to service reservations made through www.maxxlimousine.com operated by AIGEN Global L.L.C. It covers: airport/city transfers, chauffeur-driven services, self-drive car rental reservations, private tours, and yacht rental brokerage/intermediation (where applicable).

Please read this policy together with:

  • Terms & Conditions (Service Terms)

  • Service Delivery Terms

  • Distance Sales Agreement (Turkey) (where applicable)

2) Key principles

  • We provide time-specific services delivered at a scheduled date/time.

  • All cancellation requests must be submitted in writing via [email protected].

  • The cancellation window is calculated based on the scheduled service start time and the local time at the service location.

  • If third-party operators/suppliers are involved, certain supplier costs/terms may apply; we will communicate any material exceptions transparently.

3) How to cancel or change a reservation

Email [email protected] with your booking code (PNR), date/time, pickup details, and requested change/cancellation. Changes may result in price differences. If a change is not feasible, the request will be treated as a cancellation under this policy.

4) Refund method and processing timeline

4.1 Refund method (important)

Refunds are issued to the original payment channel used for the purchase:

  • Paysera (online/link/bank transfer via Paysera): refunded via the same Paysera route where possible

  • Payoneer: refunded via the same Payoneer route where possible

  • Cash: refunded in cash (or by bank transfer to the payer if returning cash is impractical and both parties confirm in writing)

4.2 Refund timeline

Approved refunds are initiated within 10 business days. Posting times may vary by banks/payment providers. Applicable bank/network fees may be deducted where permitted.

5) Cancellation and refund rules by service type

5.1 Airport transfers and point-to-point transfers

  • More than 24 hours before service: 100% refund

  • 12–24 hours before service: 50% refund

  • Less than 12 hours before service: non-refundable

5.2 Chauffeur-driven services (hourly / daily)

  • More than 24 hours before service: 100% refund

  • 12–24 hours before service: 50% refund

  • Less than 12 hours before service: non-refundable

5.3 Self-drive car rental reservations (where available)

  • More than 48 hours before pickup: 100% refund

  • 24–48 hours before pickup: 50% refund

  • Less than 24 hours before pickup: non-refundable
    Supplier eligibility requirements (documents/age/license) may apply; failure to meet mandatory requirements at pickup may be treated as a late cancellation/no-show.

5.4 Private tours

  • More than 24 hours before tour start: 100% refund

  • 12–24 hours before tour start: 50% refund

  • Less than 12 hours before tour start: non-refundable

5.5 Yacht rental brokerage / intermediation (where applicable)

Due to supplier planning/provisioning:

  • More than 72 hours before service: up to 100% refund (subject to committed supplier costs)

  • 24–72 hours before service: up to 50% refund (subject to supplier costs)

  • Less than 24 hours before service: non-refundable
    If stricter supplier costs apply, we will disclose them transparently whenever possible.

6) No-show and unreachable customer

A booking may be considered a No-show (non-refundable) if the customer is not present at the agreed meeting point within waiting times, cannot be reached, or provides incorrect pickup details preventing delivery. Waiting rules are detailed in Service Delivery Terms.

7) Force majeure and operational disruptions

For events beyond reasonable control (severe weather, road closures, official restrictions, safety incidents), we may offer rescheduling or partial/full refunds depending on the undelivered portion and supplier costs already incurred.

8) Fraud prevention and chargebacks

For card payments, disputes/chargebacks may be raised through the card issuer. We may provide booking and service evidence to resolve disputes. If the chargeback is decided against the customer, refunds may be rejected.

9) Contact

Email: [email protected]
Phone: +90 537 747 0 575