PRIVACY POLICY
Data Controller: AIGEN Global L.L.C.
Umbrella Brand: MaxxClass
Service Brand: Maxx Limousine
Website: https://www.maxxlimousine.com
Contact: [email protected]
Effective Date: April 12, 2026
Last Updated: April 12, 2026
Company Address:
1209 Mountain Road Pl NE Ste N
Albuquerque, NM 87110
United States
This Privacy Policy explains how personal data is collected, used, stored, and shared when you visit www.maxxlimousine.com, request a quotation, make a reservation, or use services provided by us.
If you are located in Turkey, you may also review our Privacy Notice (Turkey – KVKK). If you are a consumer in Turkey making a remote purchase, additional disclosures may also appear in our Distance Sales Agreement (Turkey).
1. What Data We May Collect
Depending on your interaction with us, we may collect the following categories of data:
a) Identification and contact data
Name, surname, phone number, WhatsApp number, email address, preferred language.
b) Booking and service data
Pickup point, drop-off point, date, time, flight details, passenger count, luggage notes, vehicle preference, and special requests.
c) Payment and transaction data
Payment status, amount, currency, transaction references, invoice or receipt details.
We do not store full payment card details on our own systems. Card payments are processed by authorized payment service providers.
d) Technical and usage data
IP address, device data, browser data, logs, approximate location data, cookies, and similar technologies.
e) Communications
Messages sent through website forms, email, phone, WhatsApp, or other communication channels; support requests; complaint and dispute information.
2. Why We Use Your Data
We may use personal data for the following purposes:
- preparing quotations and managing reservations,
- confirming bookings, planning operations, and delivering services,
- providing customer support,
- handling change, cancellation, and refund requests,
- processing payments and assisting with fraud prevention,
- complying with legal, accounting, tax, and regulatory obligations,
- protecting website security and performance,
- improving service quality and user experience,
- establishing, exercising, or defending legal rights.
3. Legal Bases Under GDPR
Where GDPR applies, personal data may be processed on one or more of the following legal bases:
- performance of a contract or steps prior to entering into a contract,
- compliance with legal obligations,
- our legitimate interests,
- consent, where required.
Our legitimate interests may include security, fraud prevention, booking administration, service improvement, customer communication, and dispute management.
4. Payments and Refund Processing
We may offer various payment methods, including secure website payments, payment links, bank transfers, mobile POS, or other collection methods where applicable.
Approved refunds are processed, wherever reasonably possible, through the same payment method or payment channel used for the original transaction.
For further operational details regarding cancellations, refunds, and payment handling, please see our Cancellation & Refund Policy.
5. Who We May Share Data With
We may share personal data only where necessary with:
- payment service providers,
- drivers, operational partners, or local service providers,
- IT, hosting, email, security, and analytics providers,
- professional advisers such as accountants, lawyers, and consultants,
- competent public authorities where legally required.
We do not sell personal data.
6. International Data Transfers
Because we serve international customers and may work with international service providers, your data may be processed or stored outside your country of residence.
Where GDPR applies and transfers outside the EEA or UK are involved, appropriate safeguards are used and only necessary data is transferred.
7. How Long We Keep Data
We retain personal data only for as long as necessary. The retention period may vary depending on the type of data and the purpose of processing.
This may include:
- booking and service records,
- payment and accounting records,
- records needed for dispute or chargeback defence,
- security logs.
When retention is no longer necessary, data is securely deleted or anonymized.
8. Your Rights
Where GDPR applies, you may have the right to:
- request access to your personal data,
- request correction of inaccurate data,
- request deletion where applicable,
- request restriction of processing or object to certain processing,
- request data portability,
- withdraw consent where processing is based on consent.
To exercise these rights, please contact us at [email protected]. You may also have the right to lodge a complaint with the relevant data protection authority.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies for purposes such as:
- operating the website,
- ensuring security,
- analysing performance and usage,
- remembering preferences and session settings,
- carrying out marketing or retargeting where legally permitted.
You may manage cookie preferences through your browser settings.
10. Data Security
We apply reasonable technical and organisational measures to protect personal data. These may include encrypted data transmission, access restrictions, and system security measures.
However, no system can be guaranteed to be fully secure.
11. Children
Our services are not directed to children. If you believe that a child has provided personal data to us, please contact us.
12. External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. Their policies should be reviewed separately.
13. Changes to This Policy
This Privacy Policy may be updated from time to time. The most recent version will always be published on the website together with the updated date.
14. Contact
For any privacy-related questions or requests, please contact us at:
AIGEN Global L.L.C.
1209 Mountain Road Pl NE Ste N
Albuquerque, NM 87110
United States
Email: [email protected]
Website: https://www.maxxlimousine.com